Return and Refund

We accept returns and exchanges within 14 days of receiving your order. If you do not notify us within this period, we will be unable to offer a refund or exchange. Please note, in case of a return from outside of Switzerland or Europe, VAT and duties will not be refunded.

 

To be eligible for a return

• The item must be unused, in it's original condition and packaging.

 

Return Shipping

• Customers are responsible for return shipping costs. 

• If you choose to return the item using your own shipping method, we recommend using a trackable service. We are not responsible for lost or undelivered returns.

 

Return Address for orders in Switzerland:

Shanghai Gems SA

5a route des jeunes

1227 Geneva

Switzerland

 

Return Address for orders in Europe or Rest of the world:

Please email us for details if you are based in Europe or Rest of the world.

Important: Do not ship your return before notifying us first by email.

 

Refunds

Once we receive and inspect your return, we will send you an email confirming its receipt. We will also notify you of the approval or rejection of your refund.

• If approved, a refund will be issued to your original payment method within 10 business days.

• In some cases, partial refunds may be granted for:

◦ Items not in their original condition or damaged.

◦ Items returned more than 15 days after delivery.